In May of 2021, M-D contracted with Inyxa to implement Reservations Workbench, part of Inyxa EasyPick’s suite of applications. A combination of an out-of-the box system with customer-specific configurations and a direct integration into M-D’s Oracle E-Business Suite ERP, Inyxa gathered business requirements in a few short online sessions, and delivered the Workbench in less than one month. Subsequently, Inyxa worked with M-D to thoroughly test the overall functionality and integration before the system was moved into production in July, 2021, less than two months after contract signing.
The Reservations Workbench is designed to filter and highlight short supply products for a configurable demand time fence, while using customer and order priorities to automatically reserve and allocate on-hand supply. The system has terrific access management and security features that limit access at different levels based on organization type and role.
The greatest function of Inyxa’s Reservations Workbench is how the system automatically gathers critical details regarding customers, orders, on-hand quantities by organization (or facility), product forecasts, product shipments, future supply, and supply in other facilities, and to present all this data as concise information in a simple interface that facilitates better decisions.
Technically speaking, the system allows for variable definitions and ongoing maintenance of customer and order priorities. Nothing was hard coded, as M-D has full flexibility to easily manage and maintain the data structure. The system uses “limited product supply” to first fulfill competing demand orders for customers in the order of priority. Users can override automated Workbench decisions, if needed, while considering key order details and available-to-reserve quantities in or across organizations and facilities. The Customer Service Representative (and other users) can view all orders, reservations, and allocations on an item, while reserving and unreserving as needed.
One of M-D’s internal challenges was getting everyone on the same page to agree on a set of customer and order priorities that effectively improved timely service and minimized penalties.