Project Description

Inyxa EasyPick Reservations Workbench at M-D Building Products

M-D Building Products (M-D) is a Manufacturer and Distributor of Building Products based out of Oklahoma City, since the 1920s.  M-D serves its customer base, including Ace, Amazon, The Home Depot, Lowes, and Menards, with thousands of products daily, including smart tools, flooring products, weather strips and door thresholds, window and door screens, aluminum sheeting, plumbing accessories, and more.

The Challenge

In 2020 and early 2021, M-D began to experience unprecedented high demand for many of its products that started to exceed their own supply.  With the business expanding and expectations rising, there became a new challenge to effectively service their top customers. Frequently, M-D had to manually prioritize customers and orders, reserve and allocate these orders, while focused on meeting customer demands, minimizing shipping penalties, and honoring customer contract expectations.

As M-D continued to manually make vital priority and allocation decisions, it became evident that operations needed a system to automate these prioritization, reservation, and allocation decisions. To take it a step further, M-D wanted a solution that would allow products and orders to flow through their process with adequate supply, yet when short on supply, would automatically reserve and allocate using critical customer and order priority rules.  M-D also realized the need for exceptions and manual override was highly important, with proper user access.

The Solution

In May of 2021, M-D contracted with Inyxa to implement Reservations Workbench, part of Inyxa EasyPick’s suite of applications. A combination of an out-of-the box system with customer-specific configurations and a direct integration into M-D’s Oracle E-Business Suite ERP, Inyxa gathered business requirements in a few short online sessions, and delivered the Workbench in less than one month.  Subsequently, Inyxa worked with M-D to thoroughly test the overall functionality and integration before the system was moved into production in July, 2021, less than two months after contract signing.

The Reservations Workbench is designed to filter and highlight short supply products for a configurable demand time fence, while using customer and order priorities to automatically reserve and allocate on-hand supply.  The system has terrific access management and security features that limit access at different levels based on organization type and role.

The greatest function of Inyxa’s Reservations Workbench is how the system automatically gathers critical details regarding customers, orders, on-hand quantities by organization (or facility), product forecasts, product shipments, future supply, and supply in other facilities, and to present all this data as concise information in a simple interface that facilitates better decisions.

Technically speaking, the system allows for variable definitions and ongoing maintenance of customer and order priorities.  Nothing was hard coded, as M-D has full flexibility to easily manage and maintain the data structure.  The system uses “limited product supply” to first fulfill competing demand orders for customers in the order of priority.  Users can override automated Workbench decisions, if needed, while considering key order details and available-to-reserve quantities in or across organizations and facilities. The Customer Service Representative (and other users) can view all orders, reservations, and allocations on an item, while reserving and unreserving as needed.

One of M-D’s internal challenges was getting everyone on the same page to agree on a set of customer and order priorities that effectively improved timely service and minimized penalties.

The Results

Adam Saggese, EVP of Operations at M-D Building Products, shared, “The Workbench is a gamechanger for us. Not only does it free up my team’s time through the automated steps in place, but it also allows us to make quicker and smarter decisions with vital, daily information right in front of us, updating in real-time. We’re saving the company money and creating more efficient processes, which leads to our ultimate objective of delivering to our valued customers on time and in full (OTIF) orders.”

The implementation process was very smooth, as Inyxa’s Solution Architect kicked off the project by gathering functional specs and designed specific functionality requested by MD into the system.  A dedicated Inyxa Project Manager and Technical Lead were effective in executing the delivery of the Workbench, and combined with Inyxa’s ticketing system and weekly Issues Review, were very pleasing to M-D.

“I have worked with many software firms and consulting companies over the years, and Inyxa stands in a class of their own bringing the two together.  Not only do they have a great suite of products, but they know our business and led the entire project from design through development with their internal team. The final delivery was a product that fits us like a glove with minimal issues at Go-Live,” said Saeed Mogharabi, PM at M-D Building Products.

Most impressively, word spread of the new system, and a few months after Go-Live, Inyxa’s Reservations Workbench was being used across M-D’s operations, from Distribution to Manufacturing, to Procurement and Planning – not strictly a Distribution and Customer Service tool any longer. The various teams are accessing the Workbench for different use cases, providing several of M-D’s divisions and many of their employees with an effective tool to make better decisions and more efficient processes.

“The Workbench is a gamechanger for us. Not only does it free up my team’s time through the automated steps in place, but it also allows us to make quicker and smarter decisions with vital, daily information right in front of us, updating in real-time. We’re saving the company money and creating more efficient processes, which leads to our ultimate objective of delivering to our valued customers on time and in full (OTIF) orders.”

– Adam Saggese, EVP of Operations