How M-D Building Products Improved “On-Time and In-Full” Orders to Big Box Retailers with Inyxa EasyPick
Customer chargebacks caused by shipping discrepancy were reduced from 2.6% of sales to less than 1%
The Challenge
As M-D grew, so did the complexity of meeting each retailer’s exacting standards for On-Time-In-Full (OTIF) delivery. Order inaccuracies, picking inefficiencies and manual audits using Excel created delays and exposed M-D to penalties from retailers. Maintaining accurate and efficient order fulfillment had become critical to satisfy these top retailer’s expectations and requirements as a key supplier.
The Solution
To streamline their operations, M-D partnered with Inyxa and implemented EasyPick, a robust mobile transactions platform that targeted their pack verification and outbound auditing process. EasyPick’s features enabled M-D to scan and verify license plate numbers (LPNs) at each step, ensuring order accuracy and faster fulfillment rates with configurable audit criteria based on picker skill, customer priority, and other variables.
EasyPick’s intuitive interface empowers M-D’s team to quickly scan then approve or reject items on pallets while recording valuable data to track selector performance and accuracy.
The Results
Since implementing EasyPick, M-D has achieved a remarkable improvement in OTIF (On-Time-In-Full) scores, improved bulk order shipping accuracy from 68% to 99% and reduced costly chargebacks from top customers. This has boosted customer satisfaction and improved revenue numbers.
Inyxa EasyPick has transformed M-D’s distribution operations, making them a more reliable, efficient partner to major retailers.
